Virus Removal Tool

get ccleaner that will take care of the problem

That can be frustrating….Not being able to get rid of those malicious programs. I suggest the following:

Please make sure that the virus and spyware definition files are updated. No need to update the version of your removal tools; just the definition files per se. As you most likely know, definition files pertain to the list of malicious programs that your removal tool can detect and deal with. If your definition files are not updated, your removal tools will simply ignore them. I suggest you try the following:

1. Start your Windows and then press and release the F8 key every 1.5 seconds. It will prompt you to boot your computer in Safe Mode.

2. Select Safe mode. Now, NOT all the drivers will be loaded in Safe mode for example. This means that certain executables, for example, during Windows boot will not run. (NOTE: This is normal or expected.)

3. Scan your computer and remove the malicious programs.

4. Poperly restart your computer. No need to press the F8 key as for Windows to start in Normal mode.

Since these certain executables which may use the malicious codes will not run in Safe mode, the malicious codes that you described will be scanned and removed by your anti-virus or anti-spyware programs. Why again? It’s because they’re not being used. Why’s that the case? They were not made to run when Windows started. How come? Safe mode.

I hope this helps but, as always, it’s best to seek professional assistance from the technical support group of your AV or Spyware vendor or OEM.

Good day.

Try running the scans while in Safe Mode. To get into Safe Mode, reboot and then either hold down or tap the F8 key repeatedly while the computer is starting up.

Here are some antispyware programs. Download and check for updates before running them in Safe Mode.
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Edit – forgot to put in the webpages
SuperAntispyware
http://superantispyware.com/
Spybot S&D (free version requires manual updating)
http://www.safer-networking.org/en/download/
AVG AntiSpyware
http://free.grisoft.com/doc/20/lng/us/tpl/v5
Adaware from Lavasoft (free version requires automatic updating)
http://www.lavasoftusa.com/products/ad-aware_se_personal.php
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Once your system is clean, confirm no malware is lurking in your system restore volumes so it would be in your best interests to disable system restore, reboot then re-enable system restore when you log back on. What this does is protects you from reloading the malware should you ever need to do a system restore.

Many anti-virus products cannot remove viruses from system restore thus the reason for clearing out possible infected points. For reference to this, see the link below:

http://www.bleepingcomputer.com/tutorials/tutorial56.html#problems

There are several ways to disable system restore but the easiest is to go to Control Panel, System, System Restore tab and tick the box to "Turn off system restore on all drives", click Apply, click OK and reboot. Follow the same steps when you log back on to re-enable system restore by removing the tickmark.

For reasons System Restore should disabled and re-enabled after and not before malware removal, see the webpage below:
http://msmvps.com/blogs/spywaresucks/archive/2005/09/17/66724.aspx

If you cannot get it removed after the above, you may want to join a tech group that specializes in providing manual instructions on malware eradication.

Free technical help forums

AumHa Forums
http://aumha.net/index.php
Bleeping Computers
http://www.bleepingcomputer.com/forums/
Spybot S&D Forums
http://forums.spybot.info/
Lavasoft Forums
http://www.lavasoftsupport.com/
Spyware Info Forums
http://forums.spywareinfo.com/index.php?showtopic=79038
GeekstoGo
http://www.geekstogo.com/forum/forums.html

REMOVE VIRUS/TROJAN/WORM\S

getting rid of these pests is a real P.I.A.!!! need LOTS of patience too!!

are you SURE you have any of the above or MIGHT it just be those nagger pop up ads?

those are Messenger Spam! you know,you have a quad-trillion trouble makers and they can be removed for just $$$$$

start–administrative tools–services
alerter service
right click–select properties–select disable from drop down menu

repeat this process for messenger service

remove virus/trojan/worm:

start–control panel–internet options–privacy–advanced–override
select:
allow 1st party cookies
BLOCK 3rd [ tracking ] party cookies

delete cookies/history/temp files from internet options general page

empty prefetch and temp file folders
start–control panel–[ XP ] local disk drive (c), [ Vista ] O.S. (c)–windows
temp folder– [ XP ] file, [ Vista ] organize–select all
press delete key on keyboard

now go OFFLINE and power back up under SAFE MODE.
while booting up,press f-8 key till you get SAFE MODE utility selection

1st thing,turn OFF system restore where nasties lurk.
XP:
start
all programs–accessories–system tools–system restore
settings–drive (c)–setting–check the OfF box [ while there,set slider to 3% to recover 10% disk space ]

Vista:
start–control panel–performance,information & tools–open disk clean link–select O.S. (c)–select more options–select system restore and shadow copies–select clean up

do a disk clean:
XP:
start–all programs–accessories–system tools–disk clean–disk drive (c)–click delete–click delete again to finish

Vista:
start–control panel–performance,information & tools–select disk clean–select disk drive [ O.S. c ]–click ok–click delete–click ok

HOPEFULLY,you have an anti-virus–anti-rootkit blocker as well as at least 2 anti-spyware removers installed.
run those. if you haven’t proper protect installed,before you go offline,download them from here
http://browseraddons.friendpages.com
i’d also HIGHLY reccomend downloading Firefox web browser and it’s attending security extensions.

once you are cleaned up,return to system restore and create a new,clean restore point to work from in the future.

anti-virus shield:
Avast
anti spyware shield:
Spyware Blaster
AVG anti spyware
anti hijacker:
Arovax
file cleaner:
Cleaner
registry cleaner:
RegSeeker

see above link to download these