I’m facing a blue screen of death on Vista after virus removal. No hardware changes have been made.
It will not start normal, last known working configuration or in safe mode.
I’m thinking that the virus corrupted the master boot record. What is the best way to fix the record without reloading windows or formating the drive?
I’m at work instead of in front of the computer at this time which is why I was unable to provide the error code.
i went into safe mode with networking and downloaded Malwarebytes’ Anti-Malware but i can not run it because Windows says the file "mbam.exe" is missing please help i can not run the scan and i cant do anything with this virus warning me every other second
why it is better to run the anti virus and spy ware removal tools in safe mode?
Hello to all,
I am having a dilemma right now. My folks PC in Washington has contracted a Kavo Trojan. I am currently in the process of trying to remove this virus, however it keep coming back. Not surprisingly.
I am in CA right now using logmein(remote desktop) in an attempt to remove this virus/spyware. The virus was first detected by McAfee Antivirus .
I have perform the following:
1. Spyware Search & Destroy 1.4 w/ latest build
2. McAfee Antivirus w/ latest build
3. Lavasoft Adware Removal 1.06 Build w/ latest Update
Even attempted to look for kavo.exe and kavo0.dll files. Apparently, these files will keep spawning if deleted (McAfee deleted). I have disable the startup service kavo.exe in msconfig. However, I get a pop-up error message. Does anyone know of any method or tools that I can use to remove this virus/spyware. Please keep in mind that I am doing this remotely. I am instructing my folks on the phone. I have already scan my computer w/ McAfee in safe mode.
Thank you all for responding.
SOLUTION:
To remove kavo.exe (aka ntdelect.com, TROJ_NSPM.ADB, and TROJ_NSPM.ABT)
Please perform the following:
1. Go to Trend Micro- http://housecall.trendmicro.com/…
and use their housecall scan/removal
2. Go to Registry Edit aka regedit and
search for
"C:\WINDOWS\system32\kavo.exe"
with the value of kavo
Please note the location of the kavo may vary depending on the type of variant you have. The general information insist that it is in
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\”kava” = “%System%\kavo.exe”
I am working on removing all left over "residule" from the virus. As of right now McAfee wasn’t able to detect this virus (i.e. kavo0.dll, kavo.exe in any of my drives)
———————————————————————————
Virus First Reported Date:
Thursday, August 30th, 2007
Category:
EXE Files
Filename:
kavo.exe
Related to:
W32.Gammima.AG
File Directory:
%System%\kavo.e
Had Win32/Heur virus , removed by using malwarebytes , super anti spyware , avg - in safe mode network. But trojan gone but have this site redirecting to survey site, or other false ones.
Have put on block list for now . But concerned and want to make sure i got rid of any issues. Malwarebytes comes up clean as well as "avg" ,& superantispyware. Any ideas?
ok so, i have a bad virus problem and i have the blue screen of death everytime i try to go on…so im forced to use safe mode…the only thing that sucks about safe mode is that i can use sound…is there anyway to get sound on safe mode?? and also is there an online scanner that can scan my viruses and remove them for free so i dont have 2 buy a stupid program just to remove the viruses/spyware??
Please help with a step by step removal process of this virus. I have tried to load from a zip drive the spybot destroyer but from safe mode my download says its infected etc Please help
I have norton antivirus and when i was using the internet, i got a popup that said malicious software detected or something similar. When i clicked on my antivirus to clean it, my laptop turned off and when it turned back on, it just showed a blank screen. i tried running it in safe mode and i still got the blank screen. After it shows the "Windows Vista loading" screen it just goes blank. I dont have the vista cd because my computer came with vista installed and best buy didnt give me a cd. Im on a very very tight budget so i cant afford to go to geek squad. What can i do?
Okay, so my laptop is giving serious problems. First of, I have an Acer Aspire 3050 with Windows Vista Home Premium installed. One day back in the beginning of August I restarted my computer (which I rarely do, I prefer to hibernate) and when it turned back on… boom! It wasn’t working. I tried doing everything, from restoring it to a week before, un-installing programs and even running virus scans. I should note that I did all that in Safe Mode since the laptop was having trouble opening programs, the mouse pointer would flicker when I ever I tried moving it, whenever I closed the monitor the laptop would remain on but not show anything on the screen, and it was literally unable to turn off, restart, or hibernate. I would have to take off the battery in order to get it to turn off. After about a week of not using it cause of the problems, I turned it on and it was working just fine again. At the end of August I restarted the computer again and the problems came back. This time, however, I realized that the problems would disappear if I removed the battery and just left the laptop connected to the external power. Of course, putting the battery back in would result in problems all over again. I’m not sure if the problem is with the battery of with the drivers cause the battery does what it has to do. It charges and when the computer is not going through problems I can disconnect the external power and the laptop continues working just fine.Additionally, the battery system icon that appears at the bottom right corner of the screen doesn’t appear when the computer is working but when it isn’t working it is there but it indicates that either the battery isn’t in (when it is) or that it isn’t charged (when it is).
So what do you guys think? Is the problem with the battery or with some driver? Or is it something else? And if it is with a driver how can I fix it?
I should mention that the computer worked perfectly fine in Safe Mode. Another reason why I am unsure that the problem is with the battery.
Holding down the power button did nothing at all. The computer would not turn off. It seemed like it tried but would stop half way and then stay that way. I sometimes gave it hours to turn off on its own, still it wont. I will reemphasize that I never removed the battery and the external power at the same time. When I took out the battery and let the computer connected to the external power then it would turn off the way it should. And I am only using my mouse pad that came with the laptop, nothing else.
My desktop computer is infected with spyware. It has this Total Security 2009 installed on it and i never put it on there. I have Norton 360 on the computer & I can’t open it because it’s infected. There isn’t much that I can open because everything is basically infected. I can open my internet explorer but that’s basically it. I can’t even start up in safe mode. My parents bought a new virus and spyware protection for the computer but it’s not installing. Anyone know of anything I can do?
I have read questions regarding virus removal but I am posting my issue so I can give details and get the correct help. I had McAfee installed when this happened. My computer started getting strange error messages at start up such as Error loading c:\windows\system32\calc.dll the specified module could not be found. Also when I Google something then click on a link I get redirected to some other page that has nothing to do with what I clicked. Now when I shut the computer off and turn it back on everything on my desktop is gone except for the tray at the bottom which keeps showing a bubble telling me to open the security center and when I click that icon in the tray it proceeds to scan the pc, tells me I have 40 known threats and gives me the option to remove them or proceed unprotected when I click remove it shows me a screen where I have to pay. When I use my mcafee to scan the system it says there are no known threats. I also have been receiving popups for what claims to be a "make money with google" site and my popup blocker is on and I haven’t received a popup in years. Does any one have any idea what is going on and what I can do. Also I don’t hav the Windows XP disc because my pc had it already installed when I purchased it.
When I reboot the pc so I can start in safe mode I get a blue screen message whenever I chose safe mode. It says a problem has been detected and the computer is shutting down. The reason I came here to get help to do it on my own is because I’m not able to take it to someone to pay for it getting fixed. So I reeally appreciate evryones help.
I went to the help forums suggested by Sly_Old… and MrGrump and was not able to download the programs that I need to start the halp process because it says my security settings won’t allow me to download it. What could be causing that I have not changed any internet security settings and even when I check everythings the same as I left it. I don’t know what else to do I’m getting kinda discouraged.
how do i know what are virus/ spyware/ w.e
and remove it in safe mode.
i have norton and it doesn’t work! so i gotta do it myself 
My computer has been infected with spyware virus for a week by now. I left it like that for like 4 days then I went out to buy an antispyware program. I bought McAfee VirusScan Plus 2007.
I bought it and installed it. The program scanned and removed some of the spyware but it is nowhere close to getting rid of every spyware. And m computer constantly turns off itself with blue screen popping up telling me that computer is turning off because of system failure or whatever.
I tried to turn on the computer on Safe Mode, it worked the first few times. However, now my computer would not even turn on. The blue error screen pops up everytime.
It is horrible. I do not want to reinstall the Windows XP again.
I can’t lose all my files. I spent 40 dollars on that stupid antispyware program too.
Please help me.
I have the "Packed.Generic.214" virus on my PC. Norton recognizes it’s there, but cannot fix, quarantine, or delete it. TrendMicro Housecall did not detect it at all. My PC will not start in safe mode to do a virus scan.
Any suggestions on a program to use or method of removing my virus short of a system restore?
Good idea, but the virus has slowed my system so badly I’m having trouble running Hijack This.
I tried the safe mode but the screen shows that i need to remove something before i can do that. The problem is the folders and the task manager is not showing. When I press CTRL ALT DEL it says that the administrator has disabled it. Please help! How can I fix my laptop??????
When I hit F8, and choose Safe mode with networking, it shows that I need to remove newly installed programs but I really cant read it all since it will restart the computer automatically.
Hello People.
Our Toshiba laptop two weeks ago became infected with more viruses then ever, even when I have removed several from the laptop myself (which are painstaking and time consuming as to avoid destroying it). We had no single way of how to determine where the viruses where coming from. All the laptop does now once we turn on the power is load up untill we see either the Toshina or Windows logo and then turns off again and then turn itselfs back on again. Last time a relative was on the laptop in safe mode searching for a file name. I suggested that at all no file should be deleted untill I looked into it. They said that none were deleted, but I am still full of doubt, could you tell me can the software that assists in the starting up of the laptop be deleted or can it be corrupted to prevent us from using the laptop. Can it be fixed. Its a horror since theres bills to pay for the broadband and We cannot buy a new laptop now.
What can be done?
Free sites cause the problem and other family members failed to keep the filters and virus protection software on. Once it it dealt with we will increase the memory and have individual internet accounts with settings that will not be changed. The day before it happened a younger brother stopped deleting the temp internet files, when I said it should be done after closing every window and now the laptop needs to be scanned and searched for odd files daily.
how do i remove personal guard 2009 and advanced virus remover
from my computer I’ve try to remove it manually but some how it comes back and i can’t download something to remove it because
it wont let me use any program’s.
I’ve try to put my PC in safe mode but it doesn’t
work it gives me a blue screen that say something went wrong and to restart the PC.
My Toshiba laptop has a virus on it. It is going really slow and has problems doing many things. With that being said, I always start it in safe mode. In this mode, of course no sound, but everything works properly and goes a lot faster.
However, I do have a lot of songs, pictures, documents and other applications that I needed for school/work but no longer do. And I was going to get rid of a lot. I am also buying a new security system (anti-virus) for it. But I just wanna start all over and restart.
I do not have the CD that came with the laptop. I bought it off a good friend of mine and just got the laptop, charger, and some case for it. Do not have the restore CD if there is even one.
Like I said, it’ll start in regular mode, but it will go slow, and will no go online (virus). Just wanna start all over.
Anyone have any info on how to dump it and start over? What will I have to do? Do I need a CD or can I just do this on the computer.
Whatever I need to get, I’ll buy it and use it. I don’t wanna buy a bunch of stuff that I don’t need.
Also, when I dump it, I do not need any files, pics, documents, songs or anything like that. I could get rid of everything that I have that was not needed to use the computer. All the add-ons I have, they can go.
Any info would be awesome. Would like to do this tomorrow! Thanks.
My kid’s laptop(that I bought used from a pawn) a dell insprion or something like that, keeps restarting over and over again before it loads windows. I tried to go to safe mode and system restore but it doesn’t work.
The computer came with an expensive anti-virus program which I thought would be impervius to whatever sites she goes to; facebook, myspace and some other online chatter thing.
I’ve contacted dell but it’s going to take 10 days to do a change of ownership. Is there something I can do to get the thing going again without waiting for, or having to buy the recovery disks? thanks.
Brief background. Its less than a year old, takes forever to start and log in and overheats quickly, even though I bought a really nice fan for it (Logitech) that works to stop my computer from shutting off in 30 minutes due to overheating on normal mode, but on safe mode the fan doesn’t do anything. I have nortons security and within the first 5-10 min of logging into the comp. no matter how many times I restart it there is that little shield with an exclamation mark, telling me to restart the comp. Even though I just restarted it ten minutes ago. I had this trojan on my computer a few months ago where I had to download fix.briv.a or something to get rid of it. So I used it on normal mode and found nothing then I went on safe mode and it detected and removed the trojan.
Fast forward to the present I thought maybe my computer is lagging and stupid because their is another trojan so I went on safe mode and used the fix.briv.a program and within the first five minutes my computer shuts off and the power button starts turning on and off repeatedly until I take out the battery. I’ve tried to a few more times,(even though my sister advised me to stop, I know I’m stupid). On normal mode my computer works (with the fix.briv.a), but on safe mode it shuts off every time I try using that trojan removal program.
So my question is: Isn’t my comp suppose to work on safe mode all the time? and the normal mode is suppose to be the one going hay wire, not the other way around? Is there a virus that the safe mode detects but not in normal mode? Or my computer just sucks? Should I just take it to best buy? I just don’t want to waste their time if I can fix it at home. Sorry for the long detail and blabbing random facts in a disorderly fashion. Anyways, if you have any advice please help! As you can tell I’m computer illiterate…
If I buy an antivirus CD will I be able to install and run it while the computer is in safe mode? I have XP with SP2.
Someone pls help me with these annoying spyware/trojans/viruses!
I keep getting nonstop popups telling me to download antispyware scanners also "avsystemcare" installs by itself on my computer
i have tried these free spyware scanners : Ad-Ware, Spyware Terminator, AVG spyware on SAfe Mode
I also tried a guide that someone recommended on yahoo of "smitfraudfix" on safe mode and that didn’t work either!
PLS HELP!!! i am wiling to go to the computer store to buy a good spyware/virus software… as long as it gets rid of these pesks!
pls if u have experienced this problem before!! pls tell me what to do or what software will GET RID OF THESE PESTS!! IA M GOING CRAZY!!
I tried the AVG virus scanner in safe mode
I tried the smithfraudfix in safe mode as well
I STILL HAVE THE VIRUS!!!!!!!!
DO I HAVE TO REFORMAT MY COMPUTER!?!?
Cant Remove Spyware/Virus Used Adware ,Mcafee, Avg ,Spybot SD. I ran them all in safe mode as well. I keep getting a pop up. What should I try next. I run Vista.
i have got the winpc antivirus, i tried to purchase software and due to the virus i cant even load it…..nor can i start the computer in safe mode or add or remove programs……can anyone out there help?
I have a friend that wants me to fix his computer, however i cant remember the name of the software i used to fix my own. I asked a long time ago on this forum on another account. Someone told me to use these two programs, they were free, enter safe mode on my computer and run them. It got rid of all pop ups and fake virus scans. Does anyone know what these programs are, or any other good programs i could use?
