I have a Dell Latitude Laptop using Windows XP. I took it to Geek Squad because it was skipping and the freezing up when I played DVDs or any kind of audio. When it freezes I have to turn it off witut shutting it down. It also wouldn’t freeze right away..it freezes into about 10 minutes of playing DVDs or youtube videos. It was also making weird noises when it froze. Best Buy informed me that the noise wasn’t any hardware issue, but the kind of noise the computer makes when it’s frozen. They said nothing was wrong hardware wise, and that I had 6 viruses on the laptop. Well now, all those viruses are removed, and my laptop is still skipping and freezing when I play DVDs..to the point where I have to turn off the computer without shutting it down. If it’s not viruses, and geek squad said everything is fine with the computer physically, then what is it?
1 second ago
i love the geek squad until they couldn’t figure out what was wrong with a lady friend pc kept cracking and popping when she try to go online she call me went over pull out the network card got her a new one and she is back online, do me a favor buy a lens cleaner cd and let it run if that don’t help then the cd/dvd drive is bad this site might have what you need http://www.sparewareshouse.com they are not cheap i’m working on a dell laptop now awaiting a motherboard and a power adapter
Crappy laptop, RAM, getting old?
I would try formatting it first, and check if anything changes.
https://shipit.ubuntu.com/
Got free support? call/mail them.
Otherwise its most likely the hardware in general thats supposed to be like that on your discount laptop.
-if thats the case, take it back and ask for refund?