Brief background. Its less than a year old, takes forever to start and log in and overheats quickly, even though I bought a really nice fan for it (Logitech) that works to stop my computer from shutting off in 30 minutes due to overheating on normal mode, but on safe mode the fan doesn’t do anything. I have nortons security and within the first 5-10 min of logging into the comp. no matter how many times I restart it there is that little shield with an exclamation mark, telling me to restart the comp. Even though I just restarted it ten minutes ago. I had this trojan on my computer a few months ago where I had to download fix.briv.a or something to get rid of it. So I used it on normal mode and found nothing then I went on safe mode and it detected and removed the trojan.

Fast forward to the present I thought maybe my computer is lagging and stupid because their is another trojan so I went on safe mode and used the fix.briv.a program and within the first five minutes my computer shuts off and the power button starts turning on and off repeatedly until I take out the battery. I’ve tried to a few more times,(even though my sister advised me to stop, I know I’m stupid). On normal mode my computer works (with the fix.briv.a), but on safe mode it shuts off every time I try using that trojan removal program.

So my question is: Isn’t my comp suppose to work on safe mode all the time? and the normal mode is suppose to be the one going hay wire, not the other way around? Is there a virus that the safe mode detects but not in normal mode? Or my computer just sucks? Should I just take it to best buy? I just don’t want to waste their time if I can fix it at home. Sorry for the long detail and blabbing random facts in a disorderly fashion. Anyways, if you have any advice please help! As you can tell I’m computer illiterate…

2 Responses to “Laptop technical, virus, safe mode…question?”

  • Elana says:

    "Safe mode" simply doesn’t run certain things on start-up. If the other things that are run are corrupt, you’re out of luck.

    Consider this an excellent time to recognize that your operating system is defective. I recommend replacing it with one of:

    http://fedora.redhat.com
    http://www.centos.org
    http://www.opensuse.org
    http://www.debian.org
    http://www.ubuntu.org
    http://www.slackware.org
    http://www.freebsd.org
    http://www.opensolaris.org

    Any of these will be more reliable, less susceptible to viri, uses your hardware more efficiently, and they’re all free.

    Personally, if I had some money, I’d actually buy a Mac. The total cost of ownership is less than that of Windows, (initially it costs more, but reliability, security and viri issues inevitably make Windows cost more). The level of frustration is always lower than with Windows.

    If you must run a windows app, then you install Fusion or any of the other PC emulators and run windows in a virtual machine. You ONLY run that app on that virtual machine. You browse and do everything network related on the host Mac to keep secure and virus free.

    Its true, I spend more time on Windows than Macs but that’s simply because my job is to fix computer problems, and, frankly, that difference in cost of ownership PAYS MY SALARY. Perhaps I should be advertising Windows just to keep myself in business.

    I suggest the various free-wares because, well, they’re free and although they are harder to learn than the Mac, they certainly are more reliable than Windows.

  • mguardian_north says:

    When you run it in safe mode, you should remove the logitech cooling device. Without its drivers loaded (safe mode loads minimal drivers) the laptop doesn’t give it enough power (power that would damage other usb devices). As a result, the laptop overheats because the logitech cooler is choking its air supply off.

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