I have an hp laptop that needs to be refreshed because of viruses or something. How do i use the backup or recovery disks?
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before trying that, try using a virus and spyware remover. There are many free ones and trial ones available. Also when using them they are best served on safe mode. I’ve removed many virus that couldn’t be removed, even hi-jacks in safe mode. That should be your last resort. anyway if you already done that, I’m sorry, just a suggestion.
Pop the first disk into the cd drive turn off the computer then turn it on when it boots the cd boot menue will come up and ask u about erasing and formating. and there u go
In my Toshiba I would insert the disc give it a second or two to let the drive read it. Do a restart and start hitting F-12 immediately. I want to get to the screen that will let me boot from the dvd drive. When I get to that screen I have to use my arrow up or down buttons to select the dvd drive and then I hit enter. From that point on I just follow the instructions. I have 2 discs and it will tell me when to put in the second one. It takes 2 hours, for mine, start to finish not including reloading all my files, software, and microsoft updates. Shrek has a good point of trying to kill the virus first even though I think reinstalling an OS is no big deal. Remember that you will lose all your files so back them up if necessary. Hope this helps. Good Luck.