We downloaded spybot and removed hundreds of trojans and spyware, but spybot can’t get to a minority few. Meanwhile, I keep getting my contacts list stolen, then erased and replaced with a bunch of addresses I don know, while friends send email asking what’s happening. Typical greetings in the subject box include ‘good website’ and ‘merry christmas’. Please help, anyone. Appreciatively, Randy

3 Responses to “How do I remove the spyware/virus that has hijacked and erased my yahoo contacts list and sending spam?”

  • UsbFaster says:

    You should use an antivirus program and antispyware software, because your computer is now infected with viruses and/or spyware.
    Here you have more information on computer security, as well as good and free programs that you can download into your computer:
    The website list top ten the best and newest anti-spyware in 2008.
    <–http://toptenantispywareviews.com/
    All are safe and can be trusted and you can download one.

  • Rapid Computer Service says:

    here is a guide for removing almost all viruses and spyware. turn off your current anti-virus and anti-spyware as it can conflict with these tools. turn them back on immediately after you have removed all the threats.

    also be sure to yahoo or Google the tools that are being suggested on the Internet. you never know if some one is trying to be malicious.

    if you are having trouble getting into windows follow this:
    start in safe mode to avoid the blue screen locking
    (press f8 repeatedly throughout the whole boot process, choose safe mode with networking) here is a tutorial on how to boot to safe mode:
    http://www.bleepingcomputer.com/tutorial...

    on every restart after step 1 try to go into normal mode. if it still wont boot normal, continue in safe mode. if it wont boot in safe mode you will need to try to repair with the recovery disk.

    If you can get into window fine start here:

    1)download malwarebytes antimalware install and update ( if you cant install or update use another computer to download it and the latest rule sets, just Google manual update malwarebytes for the latest definitions)

    2) scan with malwarebytes, delete everything, reboot and scan again.
    do this until there are no more infections or just the same ones.

    3) download superantispyware, install and update. you might have to use another computer again (depends on the infections that is left if any) let this program restart your computer and scan on restart.

    4) scan with superantispyware, repeating the same process in step 2

    5) if there are still infections on your computer, download and install ccleaner run this and follow the instructions. repeating the same process as in step 2

    6) if problems persist, download combofix install and run. let it fix what ever it wants.

    7) if you have the a variant with vundo in it (common with anti-virus 2009) download vundofix scan with it, delete everything it finds, and scan again with malwarebytes and superantispyware

    lastly scan with an on-line free virus scanner. i recommend bitdefender but i will list others as well in the sources.

    this should remove the infection. if not call a local specialist. they tend to have a lot more experience then the geek squad, charge less, try to find one who doesn’t charge if they cant fix it.

    after everything is removed, un-install everything except malwarebytes, this is a great free program to keep and scan regularly with

    everything on here is free and highly effective

    http://www.rapidcomputerservicellc.com

  • Don says:

    here is a list of online virus scans safety.live.com (that was microsoft’s) housecall.trendmicro.com symantec.com sophos.com comodo.com

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